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function get_ticket_status_badge($status) {
    switch(strtolower($status)) {
        case 'open':
            return '<span class="status-badge open"><span class="status-dot"></span> Open</span>';
        case 'pending':
            return '<span class="status-badge pending"><span class="status-dot"></span> Pending</span>';
        case 'resolved':
            return '<span class="status-badge resolved"><span class="status-dot"></span> Resolved</span>';
        default:
            return '<span class="status-badge closed"><span class="status-dot"></span> Closed</span>';
    }
}

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