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Ticket ID	Subject	Category	Last Updated	Status	Action
#T-8942	Custom Domain SSL Certificate Renewal Error	Technical Support	10 mins ago	Open	View Ticket
#T-8891	OpenCart Connector Webhook Timeout Issue	API & Webhooks	Yesterday at 16:30	Pending Agent	View Ticket
#T-8720	Request for Enterprise Annual Subscription Invoice	Billing	July 22, 2026	Resolved	View Ticket

Ticket Status Badge Helper (PHP)

function get_ticket_status_badge($status) {
    switch(strtolower($status)) {
        case 'open':
            return '<span class="status-badge open"><span class="status-dot"></span> Open</span>';
        case 'pending':
            return '<span class="status-badge pending"><span class="status-dot"></span> Pending</span>';
        case 'resolved':
            return '<span class="status-badge resolved"><span class="status-dot"></span> Resolved</span>';
        default:
            return '<span class="status-badge closed"><span class="status-dot"></span> Closed</span>';
    }
}

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